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Uber and Lyft Team Up With Unite Us for Health and Social Care

Posted by Brian Spence on May 4, 2020 8:00:00 AM

Social Services, HealthcareOur vulnerable populations need to make it to their doctor's appointments, but getting them there has always presented a problem. Without adequate transportation, those who need medical or behavioral care the most are missing appointments, or not making it to them when they need to the most. To solve this issue, Uber and Lyft have partnered with Unite Us in order to get transportation for those in need of non-emergency medical transportation (NEMT).

What is Unite Us?

Unite Us is a platform that focuses on supporting communities with the services they need in their area. They provide the ability to search for services, and submit electronic referrals with a summary of your needs at the time. They hope to work to close the gap between recovery solutions for an ongoing issue in healthcare.

How are Uber and Lyft Getting Involved?

Uber is introducing Uber Health to their dashboard, which provides transportation services to patients in need, but also transports staff to patients for in-home services as well. These rides serve populations that may have limited or no transportation in their area. In order to reach more people, Uber's and Lyft's goals are to assist in supporting those under served in all communities.

With Unite Us, patients are able to receive referrals through their service providers for scheduling Uber and Lyft rides. They are also rolling out a direct-driver messaging system for providers and drivers to communicate, enabling them to provide the best needs for patients. Other helpful product features will be multilingual notifications, landline scheduling, and designated pick-up spots. They are looking to make rideshare as easy and accessible as possible for patients and providers.

To learn more about this and related topics, visit the Healthcare and Behavioral Health sections of our blog.


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